We provide monthly and daily system maintenance services to help support Unix/Linux servers. This is useful for companies and individuals who want the benefits of using Unix/Linux and open source servers, but don't have the time and/or knowledge to monitor the system and to keep it up to date.

Tasks	Starter	Basic	Standard	Premium
Remote network services monitoring
Security audit (of important system files, etc.)
Logfile monitoring	Twice/month	Weekly	3 times/week	Daily
Backup of important configurations	Weekly	3 times/week	Daily	Daily
Mail traffic analysis report (*)			3 times/week	Daily
Bandwidth traffic analysis report			3 times/week	Daily
Security release updates or fixes (if applicable)	Weekly	3 times/week	Daily	Daily
Software (package) release updates (if applicable)	2 tháng/lần	Monthly	Weekly	Weekly
Monitor system administration tasks
Maintenance work reporting	Monthly	Weekly	Weekly	Daily
Generic consultation
Email/Ticket support
Phone/LiveChat support
Service Level Window	Mon.-Fri. 9:00am - 5:00pm	Mon.-Fri. 9:00am - 5:00pm	Mon.-Fri. 9:00am - 6:00pm	Mon.-Sat. 8:00am - 8:00pm
Response Time	8 hours	4 hours	2 hours	1 hour
Support Incidents (*) (Additional Support Incidents: $200 per time)	1 per year	3 per year	6 per year	12 per year
The fee maintenance/month	US$65	US$125	US$225	US$425
	Order	Order	Order	Order

(*) Available for system-down incidents only. Response time is a half in those cases.

List of service applications:
- Linux/BSD for servers and desktops
- Networking, System Monitoring and Security: Bind, Squid, Zebra, ZenOSS, iptables, OpenSwan, SpamAssassin, ClamAV
- Collaboration and Messaging: Zimbra, Scalix, Openfire, HylaFax, Postfix, Dovecot
- VoIP: Asterisk, Trixbox
- Customer Relationship Management: SugarCRM, vTigerCRM
- Document Management and Business Automation: KnowledgeTree, ProcessMaker, Pentaho
- Ticket/Issue Management: OTRS, Bugzilla
- Content Management System: Drupal
- Productivity: OpenOffice

Price Note:
- Minimum contract period: 3 months.

Special Discount:
- Discounts are available for pre-paid months and for long-term contracts.
- We can offer discounts for multiple systems; contact us for more information.

Note:

- The service does include basic consultation to help provide information or define tasks that should be done. Larger projects will be explained and need to be contracted before completed.
- The maintenance service is for open source Unix/Linux systems.